Complete Hemp, L.L.C. (“Complete Hemp”) respects the privacy needs and concerns of our customers. Any personal information, such as your name, address, email address or phone number (“Personal Information“) that you provide is important to us. This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Website, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.
When you provide Personal Information on our Website, you are consenting to the manner in which Complete Hemp, L.L.C. or any of their subsidiaries will collect, use, disclose and otherwise manage your Personal Information, as set out below.
From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated on this page so please check back on occasion. We also may post a notice on our Website or send an email describing the changes.
Who May Use the Website The Website is not intended or designed to attract users under the age of 18. We do not collect Personal Information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any Personal Information.
The Website is intended for users from the United States and those not governed by privacy policies of other countries. Users from the European Union are advised not to disclose Personal Information to Complete Hemp, L.L.C. or any of their subsidiaries . Information sent to us will be housed on servers located in the state of Utah in the United States. Do not send us information unless you consent to the application of US law and to the use and disclosure of your information consistent with this Privacy Statement.
Personal Information We may collect Personal Information that you provide us to improve our website, enhance your web experience and for marketing and promotional purposes. When you call our Call Center about a product, delivery, billing question or for customer service, you may be asked for Personal Information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.
When you ask a question, participate in a survey or enter a contest or sweepstakes through our Website, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, we may ask your permission to send you future marketing information from Complete Hemp, L.L.C. or any of their subsidiaries .
If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (U.S. Postal Service, UPS, or other delivery companies we or you select). Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and provide information that identifies you, such as your driver’s license. We collect this information to help prevent fraud.
Security of Personal Information We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Website. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.
Website Registration Registration is an optional service provided by our Website. You do not have to register to browse our Website, but you do have to register to purchase products on our Website. When you register, you are asked for information such as your name, username, e-mail address, zip/postal code and password that you select. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from Complete Hemp, L.L.C. or any of their subsidiaries.
Secure Shopping When you purchase products from our site and use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us. We may also ask for your zip code as well, to help us improve our product and service offerings to your area. When you place orders on our Website, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Website from capturing and viewing your Personal Information. Since any order information you provide to us on our Website will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Website.
Complete Hemp, L.L.C. or other entities that are involved in the operation of this site may use this information solely for internal purposes. Complete Hemp, L.L.C. customer lists are never sold to third parties. We will only share personally identifiable information with third parties when (1) the person submitting the information authorizes us to share it; (2) sharing the information is a necessary operation of the site, for instance, to process a credit card transaction, or (3) if we are required to by law. Complete Hemp, L.L.C. has no control over or responsibility for the data collection and use practices of third parties that process online credit card transactions.
Is Credit Card Information Secure?
We care about the safety and security of your transaction. We use certified encryption and the https security protocol to communicate with your browser software. This method is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Companies we work with to process credit card transactions also use high-grade encryption and security protocols.
Is My Personal Information Secure?
Yes. The same high-grade encryption and https security protocols used for financial transactions on our site are used in collecting personal information in order to process orders or to respond to information requests or questions. We Care About Doing It Right. In addition to maintaining privacy and security controls over information you share with us, Complete Hemp, L.L.C. works diligently to process your requests during business hours. We will make every effort to be available to answer questions about your submissions or financial transactions Monday through Friday between the hours of 10:00 AM and 4:00 PM EST.
Complete Hemp, L.L.C. employs error-checking procedures to make certain transactions are processed completely and accurately. As necessary, changes are made to improve our systems.
How Do We Use "Cookies"?
(Email privacy guaranteed. We do not sell or rent emails to anyone, period!)